Choose the Right Package for Your Business Needs

Tailored Solutions to Propel Your Business Forward

Our Flexible Package Options

We understand the diverse needs of our customers and have designed a range of flexible package options to provide you with the right combination of features and capabilities to match your specific requirements. Our packages are designed to scale with your business, allowing you to adapt and grow seamlessly as your needs evolve.

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Engage

Our most affordable plan, Engage includes voice channel only. It's a great option for businesses that are just getting started with omni-channel customer service.

Plan includes:
  • Voice channel
  • Skills Based Routing
  • Real-time Wallboard
  • Performance Insights
  • Call Recording
  • Interactive Voice Response
  • 5GB per Agent Storage
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POPULAR
Engage+

Our most popular plan, Engage+ includes voice, chat and email channels. Perfect for businesses that want to offer their customers more support options.

Includes all features of the Engage plan, plus:
  • Webchat & Email Channels
  • Longest Idle Chat Routing
  • Customized Reports
  • Keywords Routing
  • Canned Responses
  • Email Signature
  • Chat Log
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Custom Package

The Custom Plan is the perfect solution for businesses who need a more comprehensive contact center solution. It offers tailor-made solutions to meet your specific needs.

Tailor-made solution:
  • Workforce Management
  • Workforce Optimization
  • Speech Analytics
  • Scheduling & Adherence
  • Sentiment Analysis
  • Advanced IVR
  • Gamification
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How to Get Started

Choose the package that aligns with your business goals, and start elevating your customer engagement today. For custom inquiries or assistance in selecting the right package, reach out to our sales team at [email protected]

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Frequently asked question

What channels does the omnichannel contact center support?

Our omnichannel contact center supports a variety of communication channels, including voice, web chat, email, SMS and WhatsApp. We are adding more channels to the list.

Is CRM integration available with the contact center solution?

Yes, CRM integration is a key feature of our contact center solution. It ensures seamless data transfer and optimized workflows, enhancing your overall customer relationship management.

Can I customize a plan based on my business needs?

Yes, absolutely! We offer a custom plan where you can tailor the features to align with your specific business requirements. Feel free to reach out to our team for personalized assistance.

What are the key performance indicators (KPIs) for small and medium businesses using this solution?

For SMBs, key performance indicators include Multi-Channel Engagement Rate, Scalability Index, Customer Satisfaction Score (CSAT), and Integration Efficiency Ratio, among others.

How does the platform handle high volumes of customer inquiries?

Our platform is designed to efficiently handle high volumes of customer inquiries through scalable solutions, advanced analytics, and a dedicated support team.

How can I explore the different packages offered?

You can explore our various packages, including Basic, Standard, and Premium, on our website. Each package caters to different business needs. For personalized pricing or inquiries, contact our sales team at [email protected]